POLICIES

Cancellation Policy

At ilu Day Spa, your treatment time and space are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours before for group and package appointment cancellations/rescheduling and 24 hours notice for all other appointments.

Any cancellations with less than the required notice period are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.

We recognize the time of our clients and staff is valuable and send out reminders by text message and email where possible 24 hours before your appointment. Because of this we have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

A credit card or prepayment may be required to reserve appointments at our discretion.

When you schedule your appointment with us, you are agreeing to these policies.

If for any reason ilu Day Spa needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

Late Arrival Policy

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

Pricing Policy

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

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